Interesting about the electronic gadget problems discussed here today. I didn't leave my mother's house until just before dark, lol. I was trying to let her do things herself and training her to use a touch screen, but she kept hitting spots on the screen over and over again if it didn't respond instantly, lol. The touch pad was way too sensitive for her as well, but I couldn't find a program to adjust it. I'll probably have to go to the Dell website and see if I can download that, but some other day, lol.
I did find out one interesting bit of information. My mother's old computer was running so slow (even when I brought it to my house to work on it) and today her new computer and my laptop both lagged out. She called the phone company, couldn't understand what the technician wanted her to do, so I got on the phone. Turns out their modem is a dinosaur and they will send her a new one. All in all, a teeth grinding day trying to get Mama to stop touching things without permission, lol.
Poirot, can you access online or phone help from Amazon? It may not be your modem. Couldn't hurt to try.